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Discussion - Software / Re: Unable to read or write
« on: October 25, 2019, 10:08:23 AM »
Hello,
Since this is not one of our products, although it utilises our device, I am unable to support it.
Product Manufacturers are responsible for supporting end-users of their products, so you will need to contact μFR.
FTDI cannot control how the USB ICs are used and often has no knowledge of the entire product.
Please see the following document for reference:
http://www.ftdichip.com/Support/Documents/TechnicalNotes/TN_102_OEM_Technical_Support_Requirements_for_FTDI_Products.pdf
It does sound though like the FTDI IC being used in this product is working correctly, as you are able to access and issue D2XX commands to the IC and they return without error.
Best Regards,
FTDI Community
Since this is not one of our products, although it utilises our device, I am unable to support it.
Product Manufacturers are responsible for supporting end-users of their products, so you will need to contact μFR.
FTDI cannot control how the USB ICs are used and often has no knowledge of the entire product.
Please see the following document for reference:
http://www.ftdichip.com/Support/Documents/TechnicalNotes/TN_102_OEM_Technical_Support_Requirements_for_FTDI_Products.pdf
It does sound though like the FTDI IC being used in this product is working correctly, as you are able to access and issue D2XX commands to the IC and they return without error.
Best Regards,
FTDI Community