FTDI Community
General Category => Discussion - Software => Topic started by: AndreiBu on March 31, 2020, 10:39:57 AM
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Hello,
1) I have connected the UMFT602A-B module to my computer with an USB3.0 cable. I followed the steps in AN_435 and AN_437 on how to use the FT602 Configuration Programmer and how to install the driver and Microsoft Visual C++ 2013 Redistributable (x86) package. The program runs on Windows 10 64-bit machine.
The UMFT602A-B is powered from USB with the default jumper configuration (no changes to the board).
When I execute the FT602ChipConfigurationProg.exe program, all buttons and text boxes are disabled except for Read From File and Read Configuration buttons as shown in FT602ChipConfigurationProg_1.JPG picture attached. If I click on one of the two buttons then all the buttons and text boxes are enabled, see FT602ChipConfigurationProg_2.JPG attached.
I select the FIFO Mode as 245 Mode from the combo box and click on Write Configuration button then I get a device communication error as depicted in FT602ChipConfigurationProg_3.JPG.
I click on the Auxiliary Interface check button and all the buttons and text boxes are disabled in General Config tab. Click on FIFO Channel 1 tab and I'm trying to write again the configuration by clicking on the Write Configuration button, I get the device communication error message as depicted in FT602ChipConfigurationProg_4.JPG. I click on the Switch to Advanced Mode button on the same page and then the application exists.
I can see the device installed in the Device Manager.
2) When I plug the UMFT602A-B module to the Altera Cyclone V GX Starter KIT running the program as described in AN_434 then I can see the video pattern stream in VLC. I can't write the configuration using FT602ChipConfigurationProg.exe in this case also.
I can't write the configuration to the device using the FT602ChipConfigurationProg.exe, can you please help me with this problem?
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I'm having a very similar problem right now.
1. I plug FT602 to the USB port and start the FT602 Programming Utility
2. Only "read configuration" and "read from file" buttons are clickable
3. When I click "read configuration", I get a message "auxiliary interface is not present, please enable it"
4. I click to enable the auxiliary interface and all buttons become grey, unclickable
I cannot configure the FT602 chip anymore.
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Hello,
This issue has been root caused.
Device manager can show “FTDI CHIP” as the driver provider.
This means that, this driver can be installed by the installer provided in the package.
In most of the cases, the installer is not required and WinUSB driver gets installed automatically.
What we have observed is, the issue happens when the installer in the package is executed. The issue is due to GUID mismatch.
The installer package is using a different ID, and this was causing the issue.
We have updated the installer files to use the Microsoft default GUID so that the application can work independent of driver version.
The updated package has been uploaded to our SFTP server.
1. Please uninstall the existing drivers from device manager.
2. Use the drivers from updated package.
3. Install the drivers either from device manager or by using the installer in the package.
Please contact us if you would like to receive a beta of this update.
Best Regards,
FTDI Community