FTDI Community

General Category => Discussion - Drivers => Topic started by: Me123 on February 08, 2018, 11:06:16 AM

Title: Different FTDI devices installing with same COM port number
Post by: Me123 on February 08, 2018, 11:06:16 AM
I've just got a new laptop (Windows 7 64bit) and I'm having an issue whenever I plug in a new FTDI USB to serial device it installs with the same COM port number.  I can have two devices plugged in at the same time with the same port number, which is obviously a problem.  This didn't use to happen on my old 32 bit Win 7 laptop, and it doesn't happen on some other laptops with 64 bit Win 7 I've tested it out on so I presume it is some issue with my laptop, I just can't think what it is.  I've tried uninstalling/reinstalling the drivers but that didn't help, I'm not sure what else to try. Does anyone have any idea?  Thanks.
Title: Re: Different FTDI devices installing with same COM port number
Post by: FTDI Community on February 08, 2018, 02:21:21 PM
Hello,

Thanks for your question.

There are known issues with Windows 7 and USB 3.0 ports, explained in the following document:
http://www.ftdichip.com/Support/Documents/TechnicalNotes/TN_152_USB_3.0_Compatibility_Issues_Explained.pdf (http://www.ftdichip.com/Support/Documents/TechnicalNotes/TN_152_USB_3.0_Compatibility_Issues_Explained.pdf)

It is possible that this could be causing the devices to show up with the same COM port number, are you using USB 3.0 ports?

Another possibility is if the devices have the same serial number, you can check and change the serial number using our FT_Prog utility:
http://www.ftdichip.com/Support/Utilities.htm#FT_PROG (http://www.ftdichip.com/Support/Utilities.htm#FT_PROG)

Best Regards,

FTDI Community
Title: Re: Different FTDI devices installing with same COM port number
Post by: Me123 on February 09, 2018, 10:54:59 AM
Thanks very much for that information.  The devices do not have the same serial number but all the USB ports on my laptop are 3.0 so that probably explains the source of the weird behaviour.
Title: Re: Different FTDI devices installing with same COM port number
Post by: Me123 on February 12, 2018, 08:50:40 AM
Just a quick update. After plugging in a few more devices they suddenly started to be given different COM port numbers.  Not sure why this started working but thank you very much for the help.
Title: Re: Different FTDI devices installing with same COM port number
Post by: FTDI Community on February 12, 2018, 10:13:15 AM
Hello,

Thanks for your feedback, please let us know if you have any more questions.

Best Regards,

FTDI Community